ECM FRAM at 459 Dodson Lake Drive, Arlington

Reviews

• Rogelio Murillo

  Nov 10, 2018
  ★ ☆ ☆ ☆ ☆
  BEWARE THIS COMPANY...... WARNING WARNING WARNING
  
  If you don’t want to waste your time and money and go through very uncomfortable moments stay away from there. DO NOT trust in the services this company offers. They have bad service and worse customer service.
  
  In the month of June 2016 I purchased a unit for my box truck international (ECM) with one year warranty. That unit did not work so I returned it so that they could see why that unit was not working and had the same problem as the previous unit (first checkup). After they checked it, the technician told me that they found something wrong with it and that they would fix it. At the time I went to pick it up the receptionist told me I needed to pay $75.00 for the fixture they had done. I told them that it was not right that I had to pay that amount because it should be covered under the warranty. I got the part without paying anything. My mechanic installed it, and it wouldn’t work again.
  
  I took it back for them to look at it (second checkup), then the technician told me that he had found something wrong with it again. Once it was supposedly fixed I picked it up and it was not working again.
  
  I took it back in (third checkup) and after the 3rd checkup it kept messing up with the same problem as the original one and other problems like engine coolant temperature. The technician then told me they could not fix that unit anymore. I then asked for my money to be refunded, when the owner Michael M. Zokaie refused to give it to me, but did say they would replace the ECM with another one. A couple of weeks went by and I went by to get another one that was supposedly a good working one without any problems. That same day I took it to the dealership to get programmed and at the time I returned to the dealership to pick it up they told me they couldn’t program it due to the part being the wrong one for my box truck. At that moment I also had to pay the dealership for that. I then returned to the shop and spoke to the owner Michael explaining to him everything that happened with that one incorrect one. He kept telling me that it was the correct one and I showed him the receipt that the dealership gave me where it states that it’s not the right part for my box truck. I once more asked for my money back and once again he refused. Then the technician told me to give him some time to try to fix the original one. One month went by and when I called to check on it the technician told me he hadn’t had time to fix it. The owner then told me he was going to get me another part from somewhere else because at the moment they didn’t have any available. Another month went by and the owner then said I would have to pay 50% for the unit if I wanted him to find me another one. When he never mentioned I would have to pay 50% for it. All this happened in a time frame of 7 months and the owner Michael M. Zokaie not once worried about doing anything to fix this problem in which NOW HE IS BEING SUED FOR NOT ACKNOWLEDGING THE WARRANTY FOR THIS WORK. After all of this I told him I would see him in court and he did not seem to care and just said ok.

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