Heritage Eye Center at 1900 West Sublett Road, Arlington

Reviews

• Tammy Peeler

  Nov 25, 2018
  ★ ☆ ☆ ☆ ☆
  Every single visit, I wait at least an hour to be seen even though I make appointments well in advance. They put my daughter in contacts that had to be changed every 2 weeks, but insurance will only provide 12 sets of contacts, not 24. On my last visit, I inquired about getting her into contacts that are changed monthly so that insurance would cover and I was told "Oh, those are better contacts anyway. I'm not sure why we didn't have her in those to start with". The staff is rude and impatient. They have never once called when my children's glasses or contacts arrive. I always have to do the follow up myself. If you are needing glasses, plan to wait another hour for the technician to help you. I am trying to find out if my daughter's contacts have arrived now and I have called for 2 days only to be greeted with an automated message that their mailbox is full. So...I can't get a hold of them, nor can I leave a message. Poor service all around. Avoid this place at all cost!
• Kelsie Bothe

  Apr 06, 2018
  ★ ☆ ☆ ☆ ☆
  The front staff is rude and inconsiderate. Every time we go there is some sort of problem. Rather it be them forgetting about us in the room for over an hour (due to the Dr. Running late/ should have communicated before sticking us in the room) or literally waiting for more than 45 mins to be seen then let a walk in patient go before us. Filthy office as well. Very unproffesional. I tried this place again after 5 years hoping for a better experience but it is worst. Will not be back. Save yourself the headache, TAKE YOUR BUSINESS ELSE WHERE.

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